Privacy Policy
Man with Van Cricklewood Privacy Policy
This Privacy Policy explains how Man with Van Cricklewood collects, uses, stores, and shares personal data relating to customers and prospective customers in the Cricklewood area. It is intended to help you understand your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.
This Privacy Policy applies to all Man with Van Cricklewood customers and enquiries within the Cricklewood area, including individuals and businesses who request quotes, make bookings, or otherwise interact with our services.
Data Controller
Man with Van Cricklewood acts as the data controller in relation to the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us. The categories of personal data we may collect include:
Contact details such as your full name, address, collection and delivery addresses, and other location details relevant to the service.
Communication details such as information you provide when you contact us to request a quote, make a booking, leave feedback, or ask a question, including any details you choose to share about your move or transport requirements.
Service information such as preferred dates and times for your move, access details for the properties involved, and information about items to be moved.
Booking and transaction data such as booking references, date and time of services, and records of services provided. Where payment is made through third-party payment providers, we may receive limited payment confirmation information but we do not store full payment card details.
Technical and usage information such as basic information about how you access our website or contact us online, which may include IP address, browser type, and information collected through cookies or similar technologies, where applicable.
How We Collect Your Data
We may collect personal data directly from you when you request a quote, make a booking, contact us by phone or online, or otherwise communicate with us.
We may collect personal data indirectly from third parties where they are involved in arranging services on your behalf, for example a family member, colleague, or another business that books our services for you. In these cases, we rely on those third parties to have your permission to share your data with us.
We may also collect technical data automatically when you visit our website, for example through cookies or similar technologies, subject to your cookie preferences where applicable.
Purposes and Lawful Bases for Processing
We process your personal data only when there is a lawful basis under data protection law. The main purposes and lawful bases are as follows:
To provide quotations and respond to enquiries. We use your contact and service information to give you a quote, provide information about our services, and respond to questions. The lawful basis is taking steps at your request prior to entering into a contract and our legitimate interests in running and promoting our business.
To perform and manage our contract with you. When you make a booking, we process your data to confirm your booking, plan the move, deliver the service, and communicate with you about the job. The lawful basis is performance of a contract with you.
To manage payments and invoices. We may process limited payment and transaction information in order to issue invoices, process payments through third-party payment processors, and maintain financial records. The lawful basis is performance of a contract and compliance with legal obligations, such as accounting and tax requirements.
To communicate important updates. We may use your contact details to send you essential information about your booking, changes to our services, or updates to this Privacy Policy. The lawful basis is performance of a contract, legitimate interests, and compliance with legal obligations.
To improve our services and business operations. We may use anonymised or aggregated data derived from your personal data to analyse service performance, improve our operations, and enhance customer experience. Where personal data is used, the lawful basis is our legitimate interests in improving and developing our business.
To handle complaints, disputes, and legal claims. We may process your data where necessary to investigate and resolve complaints, protect our rights, or respond to legal or regulatory requests. The lawful basis is legitimate interests and compliance with legal obligations.
For direct marketing with your consent or based on legitimate interests. We may occasionally send you information about related services that may be of interest. Where required by law, we will obtain your consent. In other cases, we may rely on our legitimate interests, and you will always have the right to opt out of such communications.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.
In general, we keep:
Booking and service records for a period necessary to manage our relationship with you and comply with tax and accounting rules.
Communication records for a reasonable period after your enquiry or booking is completed in order to respond to any follow-up questions, disputes, or complaints.
Marketing contact details until you withdraw consent or object to further marketing, or until we determine the data is no longer accurate or needed.
We may keep some information for a longer period where it is necessary in connection with legal claims or investigations. When personal data is no longer needed, it is securely deleted or anonymised.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with selected third parties where necessary for the purposes set out in this Privacy Policy.
Service providers and data processors. We may share personal data with trusted third parties who provide services to us, such as IT service providers, website hosting providers, customer management tools, email or messaging platforms, and payment processing providers. These third parties act only on our instructions and are bound by contracts requiring them to protect your personal data and keep it secure.
Professional advisers and authorities. We may share data with professional advisers, such as accountants or legal advisers, and with law enforcement or regulatory authorities where required by law or necessary to protect our rights.
Other third parties involved in your booking. Where another person or organisation is involved in arranging or paying for your service, we may share necessary booking and service information with them, for example to confirm timings, access, or completion of the job.
If we transfer personal data outside the United Kingdom or European Economic Area, we will ensure appropriate safeguards are in place to protect your data in accordance with data protection laws.
Security of Your Data
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure. These measures include limiting access to personal data to those who need it for legitimate business purposes and using reasonable safeguards to keep records and systems secure.
Your Data Protection Rights
Under data protection laws, you have a number of rights in relation to your personal data. These include:
Right of access. You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, along with certain additional information.
Right to rectification. You have the right to ask us to correct or complete any personal data that is inaccurate or incomplete.
Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing. You may have the right to request that we restrict the processing of your data in certain situations, for example while we verify its accuracy or consider an objection you have made.
Right to data portability. For data you have provided to us and that we process by automated means based on your consent or a contract, you may request to receive it in a structured, commonly used, and machine-readable format and to have it transmitted to another controller where technically feasible.
Right to object. You have the right to object to processing based on our legitimate interests, including profiling, and we will stop processing unless we can demonstrate compelling legitimate grounds. You always have the right to object to direct marketing, and we will stop sending you marketing communications if you do so.
Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.
You also have the right to lodge a complaint with the relevant supervisory authority if you believe your data protection rights have been infringed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make material changes, we will take appropriate steps to inform you, which may include updating the date of the policy and, where appropriate, providing notice through our website or during our communications with you.
By continuing to use Man with Van Cricklewood services after any changes come into effect, you acknowledge the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your personal data.
