Terms and Conditions

Man with Van Cricklewood Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Cricklewood provides removal and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions:

1.1 "Company" means Man with Van Cricklewood.

1.2 "Customer" means the person, firm or organisation booking or using the services of the Company.

1.3 "Services" means any removal, transport, loading, unloading, packing, furniture assembly, or related services provided by the Company.

1.4 "Goods" means any items, belongings, furniture, personal effects, equipment or materials transported or handled by the Company on behalf of the Customer.

1.5 "Job" means a single instruction or booking for Services on a particular date or series of dates.

1.6 "Working Day" means any day other than Saturday, Sunday or a public holiday in England and Wales.

2. Scope of Services

2.1 The Company offers man and van services, household and office removals, small and medium moves, and related transport services within its normal operating area and throughout the UK, subject to availability.

2.2 Any descriptions of services, vehicles or labour supplied by the Company are intended as a general guide only and do not form a binding guarantee unless expressly confirmed in writing.

2.3 The Company reserves the right to refuse the transportation of any Goods that, in its reasonable opinion, present a health and safety risk, are illegal to carry, or are not suitably packed or prepared.

3. Booking Process

3.1 Bookings may be made by the Customer via the Company’s designated booking channels, as advised from time to time.

3.2 When requesting a quotation, the Customer must provide accurate and complete information about:

(a) collection and delivery addresses, including any access restrictions;

(b) the nature, quantity and approximate value of the Goods;

(c) any large, heavy or fragile items, including but not limited to pianos, safes, large appliances, or items requiring dismantling or specialist handling;

(d) floor levels, lifts, parking restrictions or other access considerations at both collection and delivery points;

(e) any time restrictions or deadlines relevant to the Job.

3.3 Quotations are based on the information supplied by the Customer. The Company reserves the right to amend the quotation or apply additional charges if the information provided is incomplete or inaccurate, or if the scope of work changes.

3.4 A booking is confirmed only when the Customer has accepted the quotation and the Company has acknowledged the booking, which may be subject to payment of a deposit where required.

3.5 The Customer must ensure that a responsible person is present at the collection and delivery addresses for the duration of the Job to provide instructions and sign any necessary documentation.

4. Prices and Quotations

4.1 Quotations may be provided on a fixed price basis or on an hourly rate, as specified by the Company at the time of booking.

4.2 Unless otherwise stated, quotations do not include:

(a) parking charges, tolls, congestion charges or other third-party fees;

(b) dismantling or reassembling of furniture or appliances;

(d) disposal or waste removal services;

(e) storage fees.

4.3 Any additional services requested by the Customer on the day of the Job, or any delays caused by circumstances within the Customer’s control, may be charged at the Company’s applicable rates.

4.4 Quotations are valid for 30 days from the date of issue unless otherwise stated. The Company reserves the right to revise any quotation if the Job is not booked within this validity period.

5. Payments

5.1 The Customer agrees to pay the charges for the Services in accordance with the quotation and these Terms and Conditions.

5.2 The Company may require a deposit at the time of booking. Deposits are non-refundable unless otherwise stated or where required by law.

5.3 Unless otherwise agreed, the balance of payment is due on completion of the Job on the same day, before the vehicle is unloaded at the final destination.

5.4 Payment methods will be advised by the Company and may include cash, card or bank transfer. The Company does not accept payment by cheque unless expressly agreed in advance.

5.5 If payment is not made when due, the Company reserves the right to:

(a) withhold delivery of the Goods until full payment is received;

(b) charge interest on overdue amounts at the statutory rate permitted under the Late Payment of Commercial Debts legislation, where applicable;

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or amend a booking, they must notify the Company as soon as reasonably possible.

6.2 The following cancellation charges may apply:

(a) more than 48 hours before the scheduled start time: no additional charge, but any non-refundable deposit may be retained;

(b) between 24 and 48 hours before the scheduled start time: up to 50 per cent of the quoted price may be charged;

(c) less than 24 hours before the scheduled start time or on the day of the Job: up to 100 per cent of the quoted price may be charged.

6.3 If the Customer is not present or not ready at the agreed start time, the Company may treat this as a same-day cancellation and apply the relevant charges.

6.4 Any request to change the date, time, number of vehicles or movers, or scope of work is subject to availability and may result in a revised quotation.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) ensuring that all Goods are properly packed, secured and ready for transport, unless packing services have been arranged with the Company;

(b) disconnecting and preparing any appliances prior to removal;

(c) arranging suitable parking for the Company’s vehicles at collection and delivery addresses, and bearing any costs or penalties arising from inadequate parking arrangements;

(d) ensuring that access to the property is safe, clear and suitable for the Company’s staff and vehicles;

(e) complying with all relevant laws and regulations in relation to the Goods and the premises.

7.2 The Customer must not request the Company to transport:

(a) illegal, stolen or counterfeit goods;

(b) flammable, explosive, corrosive or hazardous materials;

(d) cash, jewellery, precious metals, antiques, fine art, important documents or items of exceptionally high value unless expressly agreed and declared in writing in advance.

7.3 The Company accepts no liability for loss or damage to any prohibited or undisclosed items carried contrary to this clause.

8. Company Responsibilities and Liability

8.1 The Company will exercise reasonable care and skill in providing the Services.

8.2 The Company’s liability for loss of or damage to Goods is limited to direct loss only and will not exceed a reasonable replacement value per item, subject to any specific limits notified to the Customer.

8.3 The Company will not be liable for:

(a) loss or damage arising from the Customer’s failure to pack the Goods properly, unless packing services have been provided by the Company;

(b) damage to goods or property caused by defects in the Goods, weak or insecure structures, or pre-existing damage;

(c) loss of or damage to dismantled furniture or items that the Customer requested to be taken apart, where reasonable care has been taken;

(d) any indirect, consequential or economic loss, including loss of profits, loss of use, or emotional distress;

(e) delays or failures in performance caused by events beyond the Company’s reasonable control, including traffic, weather, accidents, road closures, acts of God, or industrial action.

8.4 The Customer must inspect the Goods and premises on completion of the Job. Any apparent loss or damage must be reported to the Company as soon as reasonably practicable and, in any event, within 48 hours of the Job. The Company may not be able to consider claims made outside this period.

8.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under applicable law.

9. Timeframes and Delays

9.1 Any times or dates given for the start or completion of the Job are estimates only and are not guaranteed.

9.2 The Company will not be liable for delays resulting from circumstances beyond its reasonable control, including but not limited to traffic congestion, accidents, adverse weather, restricted access, or delays caused by the Customer or third parties.

9.3 If the Job is delayed or extended due to factors within the Customer’s control, additional charges may be applied at the Company’s standard rates.

10. Waste and Disposal Regulations

10.1 The Company operates in accordance with applicable UK waste and environmental regulations.

10.2 The Company is not a general waste collection service. Any request to remove or dispose of items must be agreed in advance and may be subject to separate charges.

10.3 The Customer must not request the Company to dispose of hazardous, controlled or restricted waste, including but not limited to chemicals, oils, asbestos, paint, clinical waste or electrical items requiring specialist handling, unless expressly agreed and lawful arrangements have been made.

10.4 Where the Company agrees to remove waste or unwanted items, the Customer confirms that they are the lawful owner of such items or have authority to dispose of them and that their disposal does not breach any legal obligations.

10.5 The Company reserves the right to refuse removal or disposal of any items that it reasonably considers to fall outside its authorisation or to be in breach of waste regulations.

11. Insurance

11.1 The Company maintains appropriate insurance cover for its operations, subject to policy terms, conditions and exclusions.

11.2 The Customer is strongly advised to maintain their own insurance for Goods, especially high-value or fragile items, as the Company’s liability is limited as set out in these Terms and Conditions.

12. Complaints

12.1 If the Customer has any concerns or wishes to make a complaint about the Services, they should contact the Company as soon as possible, providing full details of the issue.

12.2 The Company will investigate any complaint and seek to resolve it in a fair and timely manner. The Customer agrees to cooperate fully in the investigation, including providing photographs or other evidence where relevant.

13. Privacy and Data Protection

13.1 The Company will collect and process personal data of the Customer for the purposes of managing bookings, providing Services, handling payments, and complying with legal obligations.

13.2 The Company will take reasonable steps to protect the Customer’s personal data and will not share it with third parties other than as necessary to provide the Services or where required by law.

14. Termination

14.1 The Company may terminate or suspend the provision of Services with immediate effect if the Customer:

(a) fails to make payment when due;

(b) is abusive, threatening or behaves in an unsafe manner towards the Company’s staff;

14.2 In such circumstances, the Customer may remain liable for any costs incurred up to the point of termination, including any cancellation charges.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall remain in full force and effect.

16.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.

16.3 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company.

16.4 These Terms and Conditions, together with any written quotation or confirmation of booking issued by the Company, constitute the entire agreement between the parties in relation to the Services and supersede any prior understandings or agreements.

16.5 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Job, unless changes are required by law.

By confirming a booking with Man with Van Cricklewood, the Customer acknowledges that they have read, understood and agree to these Terms and Conditions.